Managing conflict through organizational ombuds programs: the exercise of remedial and preventive voice in the workplace
Organizations have grappled with how to manage conflict in the workplace, instituting a variety of internal mechanisms for the mobilization of employee grievances and the expression of employee voice. Organizational ombuds programs are one such mechanism, adapted from the classical, government ombuds concept but not necessarily retaining the hallmarks of independence, neutrality, and confidentiality of the ombuds role. Very little is known about how organizational ombuds programs are actually structured, nor how they function to facilitate the mobilization of employee concerns or employee voice in the workplace.
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Review of the Literature
Researching the Organizational Ombuds Function
Employers Structural Choices for their Ombuds Programs
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additional roles chapter cluster analysis concerns conflict management context conflict management mechanisms dendrogram Direct Report dispute resolution employee mobilization employee population employee voice Employment Arbitration exercise of preventive exercise of remedial Exercising Remedial Voice Fixed Term full-time ombuds hypothesis independence and neutrality independent variables indicated individual informal conflict management interview level of remedial limited conflict management logistic regressions low remedial mix of voice mobilization and voice mobilization rates modified programs nominal data nonunion number of employees number of ombuds ombuds function ombuds office ombuds program structure ombuds reported ombuds role ordinal variables organization organizational members organizational ombuds programs part-time ombuds peer review panels Percent population served positively associated presence of preventive preventive voice qualitative data quantitative relationship reported For associations research questions resource allocation sample significant Standard Deviations structural elements structure and context System Change Recommendations t-test Table Telephone Hotlines top management types voice exercised workplace Yes(l Ziegenfuss