Communication Highwire: Leveraging the Power of Diverse Communication Styles

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Intercultural Press, 2005 - Business & Economics - 286 pages
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Increasing mobility, globalization, entrepreneurialism, access to information, and freedom of choice ensure that no matter where we live or what we do, we deal with people using a wide variety of communication styles every day. At work, in the grocery store and at home, face-to-face, on the phone and online, miscommunication is costly in terms of time wasted, frustration fueled, and errors made. Diversity presents such rich opportunities, yet too often we find ourselves managing around it, compensating for and feeling stymied by it. The wealth of practical tools in this book will enable readers to better understand the intentions of the key people in their lives and will give them a step-by-step approach for making the most of differences.This book is designed to help managers, team leaders, community leaders, educators, trainers, and organization development facilitators to help their respective audiences overcome frustration, prevent waste, and save time and money—by realizing the opportunity presented by diversity and by using the tools presented in this book to leverage communication style differences.

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About the author (2005)

Dianne Hofner Saphiere (M.S.) is founder and Principal of Nipporica Associates LLC, an intercultural consulting and training firm, and creator of the CulturalDetective.com series.Barbara Kappler Mikk (Ph.D.) is Assistant Director of International Student and Scholar Services at the University of Minnesota, where she is responsible for intercultural training and programs.Basma Ibrahim DeVries (Ph.D.) is Assistant Professor of Communication Studies at Concordia University in St. Paul, Minnesota, and conducts intercultural training workshops for educational and community groups.

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