Effectively managing human service organizations

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Sage Publications, 1993 - Business & Economics - 271 pages
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Effectively Managing Human Service Organizations is a perfect resource for middle managers, line supervisors, and those who aspire to work in these roles. The author addresses five major issues: leadership, getting things done, interacting with staff, assessing and rewarding performance, and enhancing employee productivity. Many other important issues not normally included in human service management books are covered, including firing unproductive staff, dealing with sexual harassment, managing cultural diversity, and handling stress. A final chapter concludes with ways to bolster the morale and spirit of staff by humanizing the organization. Pragmatic yet eclectic, Effectively Managing Human Service Organizations is the guide for those who wish to raise their vocation to a higher level of satisfaction and professionalism. "This book is extremely helpful in stimulating staff to be more effective and in dealing constructively with those who are unproductive." --Fred Taylor, President, Fenix Enterprises "Effectively Managing Human Service Organizations provides excellent resource material for creatively solving management problems. This is a practical guide for implementing change and getting things done." --Tom Woll, Executive Director, Parmadale

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Contents

Setting the Tone of the Organization
1
The Culture of a Productive Organization
21
Review
37
Copyright

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About the author (1993)

Ralph Brody, PhD, was developing a case book to accompany his best-selling textbook, Effectively Managing Human Service Organizations, when he passed away on February 8, 2006. As the book was in draft form, many cases were integrated into the current text with Michael Austin and Tom Packard.

Prior to his death, Dr. Brody was on the faculty of Cleveland State University where he taught social policy and social service administration. He also gave graduate courses on service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. He also produced documentaries on supervision and drug free zones and chaired the Options Committee, which successfully planned and advocated for additional public funding for services for older persons in the greater Cleveland area. Dr. Brody’s many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria, His frequent workshops in Kenya led to the translation of his casebook into the Swahili language.

Dr. Brody’s work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services and human services administration.

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