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achieve advocacy agencies agenda alternative education altruism appointment approach assure at-risk youth benchmarks Brandeis University broker case-manager Casey Foundation client client-centered Collaborative Council community leaders community's complete comprehensive coordinated council members define develop discussion Effective case management feel formal case management goals governing council handled Hector and Julia his/her human service ideal identify implementation individuals initiative institutional boundaries institutional change intake inter-agency inter-institutional agreements intervention involved issues JTPA kids Limited partnerships linkage linking long-term management effort management system manager's managers need meetings monitoring needed services negotiate offer operate option organizations parents participant participant's partnership possible problems questions referral regularly relationship require responsibility role s/he serve young service delivery service plan service providers significant-others situation skills slots square peg staff steps strategy supervisor target population teenage young person youth-serving institutions