Lip service: 50 humorous stories of the worst customer service in America and interviews with the 10 best companies in the world

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Oakhill Press, 2001 - Business & Economics - 258 pages
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Customer service woes that'll make you laugh out loud - and cringe in fear. Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how ba

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Contents

One of the First Listings in the Phone Book
11
Primadonna Trucking
18
Lost Baggage Airlines
26
Copyright

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