books.google.com - Effective policy-making in the administration of justice requires a solid understanding of public behaviour. This book presents the results of the most wide-ranging survey ever conducted by an independent body or government agency into the experiences of ordinary citizens as they grapple with the sorts...http://books.google.com/books/about/Paths_to_Justice.html?id=rO1oCW8RPt0C&utm_source=gb-gplus-sharePaths to Justice