Send (Revised Edition) (Google eBook)

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Knopf Doubleday Publishing Group, Sep 2, 2008 - Business & Economics - 274 pages
10 Reviews
Send—the classic guide to email for office and home—has become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication.  Filled with real-life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email. It provides clear rules for constructing effective emails, for handheld etiquette, for handling the “emotional email,” and for navigating all of today’s hot-button issues.  It offers essential strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send.  Send is now more than ever the essential book about email for businesspeople and professionals everywhere.

From the Trade Paperback edition.

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Review: Send

User Review  - Stephanie - Goodreads

Great book on the common mistakes we make with the world of email. Excellent read for those in the business world and even those that email (so... everyone) to learn how to do this properly. Read full review

Review: Send

User Review  - Shonna Froebel - Goodreads

This is a great guide for email, guiding the reader through when, and when not, to use email for communication. Advice is given for avoiding miscommunication, often a problem with email due to the ... Read full review


Introduction Why Do We Email 50 Badly?
The Emotional Email
Email from Taking Over Your Life
How to Read Your Header
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Common terms and phrases

About the author (2008)

David Shipley is the deputy editorial page editor and Op-Ed page editor of The New York Times. Previously, he was a senior presidential speechwriter in the Clinton administration. He lives in New York.

Will Schwalbe is the founder and CEO of  Prior to that, he was editor in chief of Hyperion Books and a journalist, writing for such publications as The New York Times, Insight for Asian Investors, and Business Traveller. He lives in New York.

David Shipley and Will Schwalbe are available for select readings and lectures. To inquire about a possible appearance, please contact the Random House Speakers Bureau at

From the Trade Paperback edition.

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