The Five Pillars of TQM: How to Make Total Quality Management Work for YouOne of the foremost educators of the Total Quality Management (TQM) technique looks at TQM's fundamental principles and their implementation, explaining how anyone can introduce the Five Pillars of TQM into every aspect of an organization. Filled with engaging and enlightening stories, the book explores 19 major companies which have achieved TQM success. |
Contents
TQM The Need the Issues the Shape It Must Take | 1 |
Lessons from Japans Success and American Failings | 41 |
Winning Big by Organizing Small More Key Examples | 78 |
Copyright | |
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achieve adhocracy agement Air Force aircraft better Bill Creech Boeing building centocracies centralist centralized challenges commander commitment companies competition corporate cost create culture decentralized Deming Edwards Deming effective employees empowerment example fact fighter Five Pillar focus frontline functional global GM's goals Honda human important industry insight involved issues Jack Welch Japanese Johnson & Johnson Juran leaders leadership Lee Iacocca look lots management principles management system managership matrix matrix management matter measurement ment motivation Motorola NUMMI operation organizational overall ownership percent performance Peter Drucker Phil Crosby plant policies practices problems process improvement quality and productivity quality management reasons simply story structure success team-based techniques There's Tom Peters Total Quality Total Quality Management Toyota traditional wing workers Xerox