The Targeted Evaluation Process: A Performance Consultant's Guide to Asking the Right Questions and Getting the Results You Trust (Google eBook)

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American Society for Training and Development, 2000 - Business & Economics - 166 pages
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Manage training evaluation with an organized and systematic approach to build flexible interventions, determine whether performance interventions achieved goals, and how-to partner with stakeholders throughout the process. Included are practical tools, templates, and sample questions.
  

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Contents

Human Performance Improvement in a Nutshell
4
Misconceptions and Shortcomings
9
The Targeted Evaluation Process
11
What is the Targeted Evaluation Process?
13
The Targeted Evaluation Process
14
ProjectManaging the TEP
22
New Requirements for the Performance Evaluator
25
The Many Roles of the Performance Consultant
26
Knowledge Management
79
Is Telework or Knowledge Management the Right Answer?
84
Mechanics of the TEP
85
Designing the Tools Technology and Techniques
87
Evaluation Tools
88
Choosing an Evaluation Tool
99
Techniques
104
Building the TEP on Solid Data
109

The Competencies of the Performance Evaluator
27
Building Your Competencies
30
Applying the TEP
33
Training and OntheJob Training
35
Training
36
OntheJob Training
42
Is Training the Right Intervention?
44
Job Aids and Electronic Performance Support Systems
45
Job Aids
46
Electronic Performance Support Systems
49
Is a Job Aid or EPSS the Right Intervention?
53
Reward and Incentive Systems
55
Reward and Incentive Systems
56
Is a Reward and Incentive System the Right Intervention?
62
Process Improvement
65
Process Improvement
66
Is Process Improvement the Right Intervention?
73
Telework and Knowledge Management
75
Telework
76
Gathering and Analyzing Data
111
Gathering and Preparing Data
112
Analyzing Data
114
Interpreting Data
119
Ethical Challenges
120
Reporting Results
123
The Evaluation Report
127
Formal Presentations
128
ProjectManaging the TEP
131
Activities and Deliverables Associated with the HPI Intervention
132
Activities and Deliverables Associated with the TEP
135
Other Responsibilities
136
Bringing the TEP Home to Your Organization
137
The Test
139
Glossary
141
References
151
Additional Resources
157
About the Authors
165
Copyright

Common terms and phrases

Popular passages

Page 161 - Donald (1996). Reengineering the Training Function: How to Align Training With the New Corporate Agenda. Delray Beach, Florida: St.
Page 161 - The Knowledge-Enabled Organization: Moving From "Training" to "Learning
Page 159 - The Talent Solution: Aligning Strategy and People to Achieve Extraordinary Results. New York: McGraw-Hill, 1998.
Page 157 - Working with organizations and their people: A guide to human resources practice.
Page 160 - J. (1998). In Action: Implementing evaluation systems and processes. Alexandria, Va.: American Society for Training and Development.

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