Cases in Operations Management: Building Customer Value Through World-Class Operations
Robert D. Klassen, Larry J. Menor
SAGE, 2006 - Business & Economics - 425 pages
Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.††
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Developing WorldClass Operations
Planning and Control
Supply Chain Management
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Quarterly Business Communication
http://bcq.sagepub.com. Quarterly. Business Communication. DOI: 10.1177/1080569904295258. 2006; 69; 475. Business Communication Quarterly ...
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Klassen Robert D. | English Bookstore in Czech Republic
Building Customer Value Through World-Class Operations Editor: Robert D. Klassen Sage Publications Ltd (United States), 2005 Paperback, 440 stran ...
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