Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate

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John Wiley & Sons, Aug 7, 2009 - Business & Economics - 246 pages
3 Reviews
Praise for Wrench in the System

"Look to Harold Hambrose to make significant contributions to safer health care records through interface design, product design, and data visualization. Wrench in the System should be the bible for corporate executives striving to gain a competitive advantage in these trying times."
Alan Siegel, Chairman and CEO, Siegel+Gale

"During the short history of computing, interface design has usually been neglected, resulting in software that is cumbersome and counterintuitive. In this book, Harold Hambrose calls for design where 'help' is helpful and where clutter is eliminated. He describes a set of commonsense principles and asserts the essential place of design in superior products. Together with thought leaders like Edward Tufte, Harold Hambrose reminds us that great design can change the world."
Tony Pizi, CIO, Asset Management Platform Services, Deutsche Bank

"Making computer information easily available to people in their work can help organizations meet their most important goals. This book recommends adopting traditional methods and procedures of design to do so, and suggests that turning data into accessible information could be a high calling for designers now. I wish we designers were as wise as the author considers us! But we, as much as computer users in business, can learn deep lessons from his confrontation of the challenges of information design today, and his demonstration of how our own techniques can apply to meeting them."
Denise Scott Brown, Principal, Venturi, Scott Brown and Associates, and coauthor, Learning from Las Vegas

  

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LibraryThing Review

User Review  - librarythingaliba - LibraryThing

This book turned my world on it's ear. As a technologist, I focus most of my time and energy making things work right. As someone who has a business focus, I even spend a reasonable amount of time ... Read full review

Review: Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate

User Review  - Nicole - Goodreads

wish that business leaders followed this - it would make my job easier. Read full review

Contents

ONE ITS JUST A PRODUCT
1
Whats It Like to Use? 203
5
Designed to Disappear
19
A Better Set of Keys
33
Navigating Notre Dame
37
Beyond Technology 127
49
Form Function and Spirit
50
Removing Roadblocks
64
Hobos and Hieroglyphs 138
73
Continuous Education
77
APPENDIX A MAXIMIZING YOUR DESIGN RESOURCES 215
85
Automating the Status Quo
90
A Tendency to Crash
104
What Your Staff Wont Tell You
118
Copyright

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About the author (2009)

Harold Hambrose is the CEO and founder of Electronic Ink, a design consultancy he established in 1990. His company has transformed the operations of many Fortune 500 companies by showing them new ways to collaborate, innovate, and design low-cost solutions to some of their most expensive problems. His clients include British Petroleum, Comcast, Research In Motion, McDonald's, and dozens of other industry leaders, nonprofit organizations, and govern-ment agencies.

Bibliographic information