21st Century Office Assistant's Manual
Today's office, large or small, is a more complex and demanding environment than it was a decade ago. New kinds of work spaces, expanded office duties, and updated communication equipment require new skills of office workers. This comprehensive and completely up-to-date handbook functions as both a superior training manual for new employees and an essential reference work for any office worker who wants to be self-assured, confident, and on a career track to success.
-- Sample memos, letters, meeting minutes, reports, and other business communications
-- Complete English grammar and spelling for business
-- How to organize and set up business meetings
-- When and how to utilize e-mail, fax machines, and teleconferences
-- Dos and don'ts of successful office protocol, problem solving, chain of command, and more
-- Grievance procedures, including facts about sexual harassment, equal pay, act, Title VII, and age discrimination
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