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Who Said So:

The Questions Revolutionary Businesses Ask That Make Them Successful
Front Cover
2 Reviews
John Wiley & Sons, Jan 28, 2008 - Business & Economics - 208 pages
In Who Said So?, Michael Parker introduces you to the unique leadership philosophy known as Value-Centered Management. Using the exciting, creative format of a business narrative, the book contrasts the familiar pains of traditional business management with Value-Centered Management by contrasting the opposing style of father and son managers. Following this enlightening business tale, you’ll learn how to focus your business on what your customers truly value—and how to turn that into new business and profit.
  

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Review: Who Said So?: The Questions Revolutionary Businesses Ask That Make Them Successful

User Review  - Undrakh Ganzorig - Goodreads

Though reading business books is not a familiar experience for me, "Who said So" was okay because it's written as a novel, (more likely a tale). John, an uprising manager at the software company ... Read full review

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Selected pages

Contents

Chapter 1 Is This as Good as It Gets?
1
Chapter 2 Isnt There a Better Way?
19
Chapter 3 How Can I Be Sure to Deliver What My Customers Value?
43
Chapter 4 Whens the Last Time I Had My Heart Checked?
61
Chapter 5 Lean Management Is for Manufacturing Right? Wrong
89
Chapter 6 Finally a Structure that Puts Customers Where They Belong at the Top
115
Chapter 7 From a Traditional Organization to a ValueCentered Organization Now How Do You Stay Healthy?
135
Chapter 8 How Some Companies Just Keep Getting Better
153
Epilogue
175
ValueCentered Management Glossary
178
About the Author
191
Copyright

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About the author (2008)

Michael E. Parker is President and CEOof Stellar Enterprise. Previously, he worked for Toyota, implementingLean principles through-out the company's North American operations. He frequently delivers seminars on Lean management to companies outside of the manufacturing arena and is the founder of the Value-Centered Management Institute.

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