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Leader Effectiveness Training: L.E.T. (Revised):

L.E.T. (Google eBook)
Front Cover
2 Reviews
Penguin, Oct 1, 2001 - Business & Economics - 320 pages
L.E.T. has changed countless corporations and private businesses-including many Fortune 500 companies-with its down-to-earth communication and conflict resolution skills. Now, this indispensable source has been newly revised with updated research and timely case studies.
  

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Review: Leader Effectiveness Training LET: The Proven People Skills for Today's Leaders Tomorrow

User Review  - Keith Kendall - Goodreads

My initial impression was that it has to many anecdotes and not enough meat there is no bibliography, a skimpy table of contents et cetera. However as I started reading it I enjoyed it, and found that ... Read full review

Review: Leader Effectiveness Training LET: The Proven People Skills for Today's Leaders Tomorrow

User Review  - Rod - Goodreads

Conflict resolution, win/win solutions, disadvantages of using power in any relationship Read full review

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Contents

What Makes a Leader?
The Leaders Dilemma
What People Need From Their Group
The Leader as a ProblemSolver
The Wisdom of the Group
Why Build A Team?
Who Is Responsible?
Dont Solve Problems See That Problems Get Solved
How People React to Power
The Effect of Power on the Leader
What is the NoLose Method?
The Benefits of the NoLose Method
Guidelines for the Six Steps of the NoLose Method
Problems in Using the NoLose Method
Conflicts Between Leaders and All Group Members
CompanyUnion Conflicts

Responses that Facilitate ProblemSolving
The Rationale For Active Listening
Active Listening in its Proper Perspective
Feelings Are Friendly
Feelings Can Be Transitory
Getting To the Real Problem
People Are More Likable Than You Think
Pouring Oil On Troubled Waters
Helping Your People Grow
The Leader as a Teacher
The Essential Components of an IMessage
What Happens When You Send IMessages?
Who Should Be On Your Team?
Different Kinds Of Meetings
Guidelines For Making Management Meetings Work
Responsibilities of the Members in Management Meetings
The Special Responsibilities of the Group Leader
Three Different Methods for Resolving Conflicts
How Methods I and II Work
The Price of Using Method II
The Costs of Using Power
Handling Complaints From Lower Levels
When Your Needs Are Frustrated By Your Leader
ProblemSolving with Larger Groups
The DownUpDownUp Method
The Evaluation Committee Method
When Rules Are Broken
Traditional Performance Evaluation
The Periodic Planning Conference PPC
How to Prepare for the PPC
Conducting the PPC
Implementing the Decisions Made in the PPC
What Kind Of Person Do You Want To Be?
What Kind Of Relationships Do You Want?
A CREDO
What Kind of Organization Do You Want?
What Kind Of Society Do You Want?
Chapter I
Chapter III
Chapter VII
Chapter XII
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About the author (2001)

Dr. Thomas Gordon is the founder of Gordon Training International, an organization that teaches interpersonal skills and organizational systems to managers and supervisors. He is a fellow of the American Psychological Association and a member (and past president) of the California Psychological Association.

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