Document Engineering: Analyzing and Designing Documents for Business Informatics & Web Services
Much of the business transacted on the Web today takes place through informationexchanges made possible by using documents as interfaces. For example, what seems to be a simplepurchase from an online bookstore actually involves at least three different business collaborations-- between the customer and the online catalog to select a book; between the bookstore and a creditcard authorization service to verify and charge the customer's account; and between the bookstoreand the delivery service with instructions for picking up and delivering the book to the customer.Document engineering is needed to analyze, design, and implement these Internet informationexchanges. This book is an introduction to the emerging field of document engineering.The authors,both leaders in the development of document engineering and other e-commerce initiatives, analyzedocument exchanges from a variety of perspectives. Taking a qualitative view, they look at patternsof document exchanges as components of business models; looking at documents in more detail, theydescribe techniques for analyzing individual transaction patterns and the role they play in theoverall business process. They describe techniques for analyzing, designing, and encoding documentmodels, including XML, and discuss the techniques and architectures that make XML a unifyingtechnology for the next generation of e-business applications. Finally, they go beyond documentmodels to consider management and strategic issues -- the business model, or the vision, that theinformation exchanged in these documents serves.
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CHAPTER ONE INTRODUCTION TO DOCUMENT ENGINEERING
A SIMPLE BUSINESS TRANSACTION?
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