The Communication Catalyst

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Kaplan Publishing, Aug 20, 2002 - Business & Economics - 247 pages
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The fast (but not stupid) track to value for customers, investors, and employees.

 

By doing the wrong things fast in business, waste is all that is accelerated, and value is sacrificed.  Two leading consultants offer entrepreneurs and business leaders speed-guaranteed communication skills that can yield more results per hour and achieve a true competitive edge.""

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Like the sadistic prison guard in the movie “Cool Hand Luke” who told his prisoners, “What we’ve got here is failure to communicate,” managers often attribute unrealized plans, missed goals and unsuccessful projects to a lack of good communication. Most don’t recognize that even casual conversations around the water cooler have the power to affect results far down the road. Communications consultants Mickey Connolly and Richard Rianoshek advise you to use conversations to add value to all your interactions. Their points are useful, if fairly general and well known. The authors use extended quotes, examples and even a fictional running story to crystallize their book’s messages. getAbstract sees their guide as a good refresher course about the power of the spoken word and recommends it to recent graduates, business-world newcomers, and those who want to boost their conversational skills and draw more out of every chat.
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About the author (2002)


As the co-founders of Conversant, a communication-consulting firm, Mickey Connolly and Richard Rianoshek have served more than 400 organizations in 20 countries. Connolly has advised executives in multiple industries and governmental institutions on subjects ranging from managing a global workforce to high-stakes negotiations. Rianoshek is a social psychologist with expertise in group dynamics and performance management. His work has been applied in universities, police departments, and major corporations.