Glitch: The Hidden Impact of Faulty Software (Google eBook)

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Pearson Education, Aug 25, 2010 - Computers - 208 pages
3 Reviews

Don’t Let Software Failures Destroy Your Business

  • The growing impact of software failures on brands, customers, and business performance
  • How to govern software more effectively, prepare for glitches, and mitigate their impact
  • By Jeff Papows, Ph.D., one of the world’s most experienced software executives

Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.

 

Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.

 

Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.

  

What people are saying - Write a review

Review: Glitch: The Hidden Impact of Faulty Software

User Review  - Micah Rasmussen - Goodreads

A pretty cool book but I would only read it if you have a background in software development. I had an easy time following along and seeing the authors point of view, however, I can see how people who don't having trouble understanding or getting into the book. I enjoyed it! Read full review

Review: Glitch: The Hidden Impact of Faulty Software

User Review  - Amy Gilchrist Thorne - Goodreads

This book has a lot of good reviews on Amazon, as well as at least one good review here on Goodreads. And I think those reviews (well, most of them) are fair. It's a good introduction to IT governance ... Read full review

Contents

Foreword
Acknowledgments
About the Author
Chapter 1 Converging Forces
Chapter 2 The Personal Impact
Chapter 3 Cyber Terrorism and Other Hidden Threats
Chapter 4 Dealing with Everyday Glitches
Past Present and Future
Chapter 6 The Mobility and Network Maze
Chapter 7 Governing the Government
Chapter 8 The Way Forward
Appendix
Index
Copyright

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About the author (2010)

Jeff Papows, Ph.D., President and CEO of WebLayers, has more than 30 years of industry experience and a proven history of success in both emerging companies and large global organizations. Most notably, he was President and CEO of Lotus Development Corporation. There he was widely credited with taking Lotus Notes from its initial release to sales of more than 80 million copies worldwide, making it the leading collaboration platform. After Lotus was acquired, Papows helped steer the company’s successful integration into IBM. He also was President of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, a public offering, and continued growth that met or exceeded Wall Street expectations.

 

Most recently, Papows was President and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, he continues to play an active role in the company as Chairman of the Board.

 

Papows has been a frequent guest on CNN and Fox News and is a successful author. His book Enterprise.com: Information Leadership in the Digital Age has been reprinted in several languages. He holds a Ph.D. in business administration as well as a master of arts degree and a bachelor of science degree.

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