Pearson/Prentice Hall, Jul 1, 2003 - Business & Economics - 487 pages
For courses in Supervisory Management, Supervision, and First-Line Management. Written by well-respected educators in the field, this skills-focused introduction to supervision captures the reality of supervising in the 2000s. It takes students on the job by first explaining the job of supervisor and then featuring a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervisione.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in instructional aids and experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive. NOW PACKAGED WITH EACH NEW STUDENT TEXT! Self-Assessment Library v. 2.0 CD-ROM now accompanies each Robbins, Supervision Today! 4e textbook. This unique easy-to-use assessment tool allows you to assess your knowledge, beliefs, feelings, and actions in regard to a wide range of personal skills, abilities, and interests. Automatically graded, self-scoring exercises. Generates individual analysis, which can be printed or emailed. The 45 exercises located on CD-Rom are divided into three parts - What About Me?, Working With Others, and Life in Organizations as listed in the Table of Contents.
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The Management Process
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ability achieve action activities applicants authority availability heuristic behavior boss budget chapter communication complete concurrent control conflict costs create creative customers decision decision-making define delegation departmentalization Describe develop discussion downsizing e-business effective employee's employees ensure Equity theory escalation of commitment ethical evaluation example Exhibit expected Explain feedback focus formal Frito-Lay functional Gantt chart goals hiring human resource Identify important improvement increase individual Internet interview issues labor leader leadership style ment monitoring motivation operations organization organization's organizational OSHA outcomes percent performance appraisal person PERT chart pervisors planning ployees position problems productivity representative heuristic requires responsibility result rewards role sexual harassment six sigma skills specific STEP structure supervision supervisors supply chain management tasks telecommuting tion top management traditional typically understand union workers workforce