Educating Your Clients from A to Z: What to Say and how to Say it

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American Animal Hosp Assoc, 2011 - Communication in medicine - 247 pages
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Contents

appointments
1
cancer
15
Emergencies
37
grief counseling and Euthanasia
53
Joint disease
71
laboratory testing
89
nutrition and nutraceuticals
113
Pharmacy
129
Questioning Your clients
139
surgery and anesthesia
157
telephone skills
171
Vaccinations
189
Xrays ultrasound and other Hightech Procedures
203
Zoonotic diseases
221
Index
239
Copyright

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