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administrative culture aspects Braten's bureaucratic change management children's librarian clients complex Copenhagen Business School creating customer service decisions demand democracy described Djupvik document handling Drucker l990 employees feel entropy environment established evaluation example external feedback Figure focus Ford l99l Formal organizations framework funding illustrates important foundation independent individual discretion individual staff members industrial influence information technology interaction internal issues Ken Friedman knowledge economy knowledge organizations lack leaders leadership leads library organizations tend library profession library science library services Library staff Library structure library system library users lnformation model of reality needs norms Norwegian School objectivization Olaisen l996 organizational culture organizational pathology organizational system Oslo paradigm pathological conditions pathological organization pathological process Peter Drucker problem procedures Process in Library professional reification reinforce requires response to external result rigid role conflicts rules Sandvika School of Management scientific significant situation social super-stability supercomplexity theory Torstenson l996 values