The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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Review: The Design of Everyday ThingsUser Review - Nelson Minar - Goodreads
One of those highly recommended books that when you finally read it is disappointing. The premise is great - talk about designing those objects we use everyday, doors and stereos and light switches ... Read full review
Review: The Design of Everyday ThingsUser Review - Roy Helge - Goodreads
This was probably revolutionary when it came out. But the author fails to distinguish between technological shortcomings and design shortcomings. today the book and its ideas are dated, although that ... Read full review