The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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Review: The Design of Everyday ThingsUser Review - Tanner Welsh - Goodreads
Notes and quotes: Two fundamental principles of designing for people: 1. Provide a good conceptual model 2. Make things visible "Whenever the number of possible actions exceeds the number of controls ... Read full review
Review: The Design of Everyday ThingsUser Review - Boyan Mihaylov - Goodreads
A wonderful collection of tips & tricks when it comes to design. It is incredible how since the first edition of this book in 1988 many of the principles are still the same. Read full review