The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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Review: The Design of Everyday ThingsUser Review - Marie - Goodreads
A reference for anyone interested in Design and usability of things. Read full review
Review: The Design of Everyday ThingsUser Review - Rakesh Gopal - Goodreads
One of the most recommended book, if you are designing anything that'll be used by someone else. This book will take you a long way, if you grasp it. You need to understand that the problem is with the design of a system. Not with the user's expectations about the system. Read full review