The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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Review: The Design of Everyday ThingsUser Review - Sigma - Goodreads
This was probably a very good book back when it was first released, but it hasn't aged well. Half the things mentioned in its examples are not used anymore, and many of the predictions made for future ... Read full review
Review: The Design of Everyday ThingsUser Review - Pascal Wagner - Goodreads
It was ok. My intention was to learn more about design. I learned a bit more than I already knew but I ended up skimming through a lot of the book. It just seemed heavy and focused on a lot of other things that just straight design. I wonder if I would have liked the condensed version better. Read full review