Manual of Travel Agency Practice (Google eBook)
Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:
* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly
The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.
Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
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ABTA accommodation aircraft airline airport Assignment baggage booking British Travel Agents Brittany Ferries brochures business travel car rental car rental companies Chapter cheque choice client coach tour complaints cost cover credit card currency departure destination discuss Disney enjoy Eurotunnel Exercise facilities ferry flight global distribution system going holiday centres holidaymakers IATA Internet island itinerary journey London look Lunn Poly Name National Park offer on-line onboard organised package holidays package tour passengers passport payment rail railway rates reservation resort River route Sabre Travel Network sailing seats selling sightseeing special interest holidays Stena Line stopover telephone theatre Thomas Cook tickets tour operators tourists train transport travel agency travel and tourism travel arrangements travel consultant travel industry travel insurance trip United Kingdom viewdata visa