Manual of Travel Agency Practice (Google eBook)

Front Cover
Routledge, May 16, 2012 - Business & Economics - 248 pages
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Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly

The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.

Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
  

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Contents

Chapter 1 Introduction
1
Chapter 2 Package and group tours
3
Chapter 3 Short breaks special interest holidays theme parks holiday centres accommodation and theatre reservations
21
Chapter 4 Coaching and incoming tourism
44
Chapter 5 Cruising
62
Chapter 6 Car rental
78
Chapter 7 Ferry services and railways
90
Chapter 8 Airlines
105
Chapter 10 The Internet
145
Chapter 11 Insurance
154
Chapter 12 Finance
167
Chapter 13 Skills
182
Chapter 14 Handling complaints
193
Solutions
203
Glossary of terms
219
Index
221

Chapter 9 Technology
135

Common terms and phrases

Bibliographic information