Total Quality: Management, Organization, and Strategy

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West Publishing Company, 1994 - Total quality management - 288 pages
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This text provides an overview of the general concepts of quality and links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.

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Contents

Planning and Improvement
67
Quality in CustomerSupplier
103
DesigningOrganizations for Quality
127
Copyright

5 other sections not shown

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