books.google.com - What do successful organizations do that makes them consistently successful? It's simple and yet, deep-they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune...http://books.google.com/books/about/Lead_With_Your_Customer.html?id=wrBOyDQiL3cC&utm_source=gb-gplus-shareLead With Your Customer
