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Quality Development Part of a Changing Culture
Business and Professional Approaches to Quality
18 other sections not shown
activities administrative allocative efficiency approaches to quality aspects assessment Audit Commission authorities autonomy benchmarking business approaches changes clients concepts concerned consumer contract Council criteria culture define disabilities discussion domiciliary efficiency elderly evaluation experience Finland Finnish Helsinki home help home helpers implementation important indicators individual initiatives inspection units Inspectorate institutions issues managerial ment methods mixed economy monitoring municipalities National National Consumer Council nursing homes organization organizational participants personal budget personal social services perspective planning Pollitt possible practice problems production professional approaches programme public sector public services quality assurance quality development quality groups quality improvement quality measures quality of services quasi-quality question reforms relationship residential and nursing residential homes responsibility role service providers service quality service users social welfare staff standards standicator measures tion Total Quality Management user involvement users and carers values Wistow workers