Developing Quality in Personal Social Services: Concepts, Cases and CommentsThis work examines the introduction of business-originated concepts of quality insurance which personal social services are confronted with in Europe. The orientation towards this approach should raise professionalism. There is evidence that the specificities of personal social services are not always taken into account when it comes to introducing market values and mechanisms. Thus, the book focuses on the need for more adequate criteria for quality standards of service, whilst considering the preconditions of defining quality. The study uses different European countries for its assessment. |
Contents
Introduction | 1 |
Quality Development Part of a Changing Culture | 9 |
Business and Professional Approaches to Quality | 25 |
Copyright | |
18 other sections not shown
Other editions - View all
Common terms and phrases
according activities administrative approaches areas aspects assessment assurance authorities basis become budget carers changes clients concepts concerned consumer contract contribute Council create criteria culture define Department disabilities discussion effects efficiency elderly evaluation example experience fact give given groups home help implementation important improvement increased indicators individual influence initiatives inspection institutions interest involved issues Italy kind less living London means measures methods municipalities nursing homes organization participants performance personal social services perspective planning positive possible practice present problems production professional providers quality management question reasons received References reflect relation relationship requirements residential residents respect responsibility role sector seen serv service users social services specific staff standards structures tion units values welfare workers