Satisfaction surveys in long-term care

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Springer Pub. Co., 2000 - Family & Relationships - 333 pages
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Dr. Cohen-Mansfield and her colleagues offer advice on implementing satisfaction surveys in an effort to maintain an institution's fiscal growth and to improve the quality of life for long-term care residents. This volume includes a useful summary of published satisfaction scales, examples of satisfaction surveys, benchmarking norms, and examples of supporting materials, such as cover letters, reports, and more.

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Contents

ALL PATIENTS
3
Resident Satisfaction Quality of Life
13
The Domains of Satisfaction in LongTerm Care
29
Copyright

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