Satisfaction Surveys in Long-term Care
Jiska Cohen-Mansfield, Farida K. Ejaz, Perla Werner
Springer Publishing Company, 2000 - Health & Fitness - 333 pages
Dr. Cohen-Mansfield and her colleagues offer advice on implementing satisfaction surveys in an effort to maintain an institution's fiscal growth and to improve the quality of life for long-term care residents. This volume includes a useful summary of published satisfaction scales, examples of satisfaction surveys, benchmarking norms, and examples of supporting materials, such as cover letters, reports, and more.
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Resident Satisfaction Quality of Life
The Domains of Satisfaction in LongTerm Care
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activities Administration Alzheimer's disease American Geriatrics Society areas assess autonomy caregivers chapter clinical cognitively impaired residents Cohen-Mansfield correlated dementia dents developed domains of satisfaction Ejaz employees environment evaluate example experience factors family members focus groups Gerontologist ical identified important indicators Institute instrument interview isfaction issues job satisfaction Journal Kleinsorge Kruzich long-term care facilities long-term care residents mailed MDS data measures Medical NCCNHR Noelker norms npsing nursing assistants nursing facilities nursing home residents nursing home satisfaction nursing staff organization organizational outcomes participate patient satisfaction perceptions perspective quality improvement questionnaire questions relationship reliability reported resi resident satisfaction resident's residents and family response rate rience sample satis satisfaction surveys scores Soberman social social desirability bias sources staff members staff satisfaction Strasser stress Sursing survey process surveys in long-term Table tion turnover vendors veys