Quality Planning and Analysis: From Product Development Through Use
This classic book has always been relied upon for its readable and not overly technical treatment of the subject matter. The book is one of the most trusted resources for comprehensive coverage of quality control principles and techniques. It provides a systems view of quality by integrating the managerial, statistical, technological, and behavioral concepts to all areas contributing to quality. Earlier editions were co-authored by J. M. Juran, Chairman Emeritus of the renowned Juran Institute.
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Company wide Assessment of Quality
Qua lity Improvement and Cost Reduction
23 other sections not shown
acceptance achieve action activities analysis analyze apply approach AT&T average causes Chapter characteristics components concept control chart control limits cost of poor customer needs customer satisfaction defects defined design of experiments diagram discussion distribution employees engineering errors evaluate example exponential distribution factors failure feedback Figure function goals histogram identify input inspection internal customers JQH5 Juran Institute manufacturing mean measurement ment MTBF nonconforming normally distributed operations organization parameters Pareto analysis Pareto principle percent percentage performance personnel poor quality problems process capability process control Quality Congress quality control quality culture quality function deployment quality improvement quality management quality planning reliability requirements responsibility sample Section six-sigma specification limits standard deviation statistical control statistical process control steps strategy supplier Table techniques tion types upper management variables variation worker