Household switching behavior at depository institutions: evidence from survey data
Division of Research & Statistics and Monetary Affairs, Federal Reserve Board, 2002 - Business & Economics - 35 pages
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afﬁrmative response rate bank accounts bank merger banking markets banks in response Behavior at Depository Brian Sack calculated using sampling changed banks checking account checking or savings cohort effect competitive pressure current bank current main bank customer satisfaction customer service deposit account deposit relationship depository institutions dissatisﬁed Economics Discussion Series Federal Reserve Board Finance and Economics ﬁrst bank Frequencies are calculated frequency distribution Hospital Information Systems household relocation households reporting households were asked households with bank inconvenient to switch Inﬂation job change Mark Carlson market mutual fund Michigan Survey money market mutual move or job Number of observations P-values percent of households percent reported price factors primary reason proportion of households reasons for changing reasons for staying recent bank change responding afﬁrmatively responding yes response to prices sampling weights satisfaction levels savings account September 2002 Small Business speciﬁc reasons survey data switched banks switching costs Table transaction accounts trouble