Benchmarking: a signpost to excellence in quality and productivity

Front Cover
Wiley, 1993 - Business & Economics - 197 pages
0 Reviews
In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where for example alternative suppliers cannot be used? Benchmarking provides an effective substitute for competition. Benchmarking
is a continuous, systematic process for comparing your own efficiency in terms of productivity, quality and practices with those companies and organizations
that represent excellence. It has been demonstrated to have a profound effect in numerous situations where conditions of a `planned economy' exist.

Benchmarking: A Signpost to Excellence in Quality and Productivity explains the concept of efficiency and how benchmarking can be utilized to improve performance. The authors identify three categories of benchmarking:
Internal: between units of an organization
External: between competitors
Functional: equivalent operations in different organizations

To set up your own project, the book provides a step-by-step guide through the
following essential stages:
Deciding what to benchmark
Identifying benchmarking partners
Gathering and analyzing information
Implementing for effect

This is a must have book for any organization embarking on the Benchmarking process.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Aspects and Categories of Benchmarking
35
Implementation of Benchmarking
65
Decide What to Benchmark
84
Copyright

6 other sections not shown

Common terms and phrases

About the author (1993)

About the Authors Bengt Karlöf is the senior partner and president of Karlöf and Partners Consultancy, a Swedish-based strategy consultancy with worldwide interests. Renowned for his work in the area of strategic development, Bengt Karlöf has acted as a consultant for numerous major organizations in both the public and private sectors over the past ten years. He lectures widely in both academic institutions and at management seminars on all aspects of strategy. He has written a number of books on the subject which have been translated into several languages. Always from a practical stance, Bengt Karlöf’s aim is to produce a business strategy which will make organizations work more efficiently.

Bibliographic information