Perfect Phrases for Customer Service, Second Edition (Google eBook)
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
9 pages matching Neutral Mode in this book
What people are saying - Write a review
Review: Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases)User Review - Goodreads
"Perfect Phrases for Customer Service" gets you quickly up and running with everything you need to keep customers happy and loyal, including: - Clear explanations of the reasons for difficult customer ...
LibraryThing ReviewUser Review - LibraryThing
Perfect. Just what I was looking for. Use this if you're a seasoned CSR and need a boost, or need a reminder of what's the right thing to say. Thank you!