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Organizational Change Issues and Cases
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activities Actor model authority benefits boiled frog boss budget clients communicated corporate culture customer relations decisions develop driving forces EEO program employees ensure example expected feedback Force Field Analysis goals going Great-West Life Assurance happen held accountable Human Resources identified implementing install the change installing change installing EEO Kurt Lewin maintaining forces major management training MARKET ORIENTATION monitor newsletter non-smoking policy norms organization organization's culture organizational change participants performance appraisal process person personnel plans president PRESIDENT'S CHALLENGE priorities problem procedures PROFESSIONAL UPGRADING psychological contracts questions refreeze regarding reinforced Required Behavior Sheets restraining forces Richard Beckhard role sales force sales managers SALES TRAINING second-hand smoke senior executive senior management staff status quo strategies successful supervisors Syntex things trainer training program trying unfreezing UPGRADING OF NURSES values want to install what's WOMEN IN MANAGEMENT word processing zero defects