Essentials of Fire Department Customer Service

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Fire Protection Publications, Jan 1, 1996 - Business & Economics - 131 pages
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It's time to embrace 360 customer service
Phoenix Chief Alan Brunacini's Essentials of Fire Department Customer Service is now required reading for many fire department company officer programs. ...
firechief.com/ ems/ firefighting_time_embrace_customer/

Learning-Org September 1997: Firefighters' Customer Service LO14987
piece, Alan Brunacini's "Essentials of Fire Department Customer Service." The publisher is Fire Protection Publications, Oklahoma State University, ...
www.learning-org.com/ 97.09/ 0176.html

New Mexico Fire Chief's Assn - Articles
Essentials of fire department customer service. Stillwater, OK: Fire Protection Publications. Bruno, Hal. (1978). Educating the media. Firehouse, p. ...
www.nmfirechiefs.com/ ee/ index.php/ articles/ fullstory/ 15/

Service with pride | NFPA Journal | Find Articles at BNET.com
So it's no wonder that Brunacini's 1996 book, Essentials of Fire Department Customer Service, got the Wall Street Journals attention. ...
findarticles.com/ p/ articles/ mi_qa3737/ is_199801/ ai_n8773482

Admiral Fire - Police - Rescue - IFSTA
IFSTA Essentials of Fire Department Customer Service, Writing in a humorous conversational style, Chief Alan Brunacini explains the application of ...
www.admiralfire.us/ index.php?page=catalog& cid=1& subid=59

Fire Marshal's Public Fire Safety Council Distribution Centre ...
Essentials of Fire Department Customer Service Writing in a humorous conversational style, Chief Alan Brunacini explains the application of commonsense ...
www.firesafetycouncil.com/ catalog.php?category=IFSTA%20Books

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