Designing and Using Organizational Surveys

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Gower Publishing, Ltd., 1998 - Business & Economics - 188 pages
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Organizational surveys can be a powerful tool for measuring and improving employee commitment. But poor design and administration can all too frequently lead them to fail. This work offers a seven-step model covering the entire process, from initiation to post mortem. It explains how to devise and administer different types of survey, moving sytematically through the stages involved. Examples, specimen documentation, work sheets and case studies from a variety of organizational settings are included throughout.
  

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Contents

List of figures
5
Pooling resources
19
performance and change
21
Developing a worldclass survey
37
Communicating objectives
65
Administering the survey
83
Interpreting results
101
modelling techniques
126
Delivering the findings
139
Learning into action
159
References
179
Index of authors cited
187
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PricewaterhouseCoopers

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