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Books Books 31 - 40 of about 48 related to Influence.   

Customer Satisfaction Toolkit for ISO 9001:2000

Sheila Kessler - Business & Economics - 2002 - 80 pages
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on ...
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The Undercover Economist: Exposing Why the Rich Are Rich, the Poor Are Poor ...

Tim Harford - Business & Economics - 2006 - 276 pages
Harford ranges from Africa, Asia, Europe, and of course the United States to reveal how supermarkets, airlines, health care providers, and coffee chains--to name just a few ...
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The Real Toy Story: Inside the Ruthless Battle for America's Youngest Consumers

Eric Clark - Business & Economics - 2007 - 256 pages
The American toy business is massive, world dominating, cutthroat, exciting, and increasingly willing to sacrifice our kids in its frantic rush for profit. And yet, for all its ...
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Superior Customer Service: How to Keep Customers Racing Back to Your ...

Dan Blacharski - Business & Economics - 2006 - 282 pages
Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to ...
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Grocery E-commerce: Consumer Behaviour and Business Strategies

Niels Kornum, Mogens Bjerre - Business & Economics - 2005 - 322 pages
This book attempts to shed light on why it is so difficult to develop and maintain successful businesses in the grocery e-commerce arena. Within the last five years, grocery e ...
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Environment, Information and Consumer Behaviour

Signe Krarup, Clifford S. Russell - Business & Economics - 2005 - 299 pages
Over the past decade there has been growing interest in the role of information in the promotion of environmentally friendly behaviour. This book examines how and why the ...
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Chasing Cool: Standing Out in Today's Cluttered Marketplace

Noah Kerner, Gene Pressman - Business & Economics - 2007 - 320 pages
Cool isn't just a state of mind, a celebrity fad, or an American obsession -- it's a business. In boardrooms across America, product managers are examining vodka bottles and ...
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Handbook of Qualitative Research Methods in Marketing

Russell W. Belk - Business & Economics - 2007 - 608 pages
A rare and much needed compilation of some thought-provoking papers in the area of qualitative research in marketing, this book is a must have for anyone pursuing the ...
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Call of the Mall: The Author of Why We Buy on the Geography of Shopping

Paco Underhill - Business & Economics - 2004 - 240 pages
The author of the international bestseller Why We Buy -- praised by The New York Times as "a book that gives this underrated skill the respect it deserves" -- now takes us to ...
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