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Books Books 1 - 10 of about 45 related to Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and ....    

The Complete Book of Perfect Phrases for High-Performing Sales Professionals

Robert Bacal, William Brooks - Business & Economics - 2009 - 736 pages
The Right Phrase for Every Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a ...
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If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile ...

Robert Bacal - Business & Economics - 2011 - 190 pages
What's the best way to get an angry customer to stop yelling at you over the phone? How can you stand up for yourself AND stay professional with even the nastiest customers ...
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Dealing with Difficult Employees

Robert Bacal - Business & Economics - 2000 - 344 pages
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can ...
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Perfect Phrases for Setting Performance Goals, Second Edition

Douglas Max, Robert Bacal - Business & Economics - 2010 - 208 pages
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting ...
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Perfect Phrases for Performance Reviews 2/E

Douglas Max, Robert Bacal - Business & Economics - 2010 - 224 pages
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from ...
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Perfect Phrases for Managing Your Small Business

Robert Bacal, Nancy Moore - Business & Economics - 2008 - 288 pages
The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day ...
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The Complete Idiot's Guide to Consulting

Robert Bacal - Business & Economics - 2002 - 332 pages
Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.
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