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Books Books 1 - 10 of about 45 related to Customer service and distribution strategy.    

Services Marketing - Sie

Zeithaml - Marketing - 2011 - 763 pages
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Achieving Excellence Through Customer Service

John Tschohl - Business & Economics - 1996 - 362 pages
Promotes the theory that superior customer service leads to a superior business organisation
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Total customer service: the ultimate weapon

William H. Davidow, Bro Uttal - Business & Economics - 1989 - 227 pages
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a ...
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