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Books Books 21 - 30 of about 48 related to ISO/IEC 20000 An Introduction.    

IT Service Management: An Introduction Based on ITIL

Jan Van Bon - Business & Economics - 2004 - 240 pages
On cover: ITSM Library [IT services management library]. Supersedes all previous eds.. Also available in other languages.
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Introduction to the ITIL Service Lifecycle

Office of Government Commerce - Business & Economics - 2010 - 238 pages
This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which ...
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ITIL: a pocket guide

Jan van Bon - Education - 2012 - 194 pages
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world ...
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IT Service Management Based on ITILŪ 2011 Edition

Pierre Bernard - Education - 2014
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years ...
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S. A. KELKAR - Computers - 2011 - 588 pages
Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and ...
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E-Book: The Service Catalog (english version): best Practice Library

M. O'Loughlin - Education - 2011 - 178 pages
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the ...
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