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Books Books 21 - 30 of about 48 related to ISO/IEC 20000 An Introduction.    

EXIN IT Service Management Foundation based on ISO/IEC20000

Victoriano Gomez Garrido - Education - 2014
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the ...
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ITIL® – A Pocket Guide 2011 Edition

Jan van Bon a.o. - Education - 2011 - 194 pages
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world ...
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ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction ...

Claire Engle - Business & Economics - 2012 - 84 pages
The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard ...
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The Official Introduction to the ITIL Service Lifecycle

Business & Economics - 2007 - 238 pages
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of ...
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Foundations of ITIL®, Volume 3

Jan van Bon, Annelies van der Veen - Education - 2007 - 382 pages
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the ...
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IT Service Management Based on ITIL® 2011 Edition

Pierre Bernard - Education - 2014 - 348 pages
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years ...
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Continual service improvement

Business & Economics - 2007 - 221 pages
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level ...
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