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Books Books 1 - 7 of about 7 related to AMA Handbook for Customer Satisfaction.   

Cleveland Calamities: A History of Storm, Fire and Pestilence

Alan F. Dutka - History - 2014 - 144 pages
For the first time under one cover, here are the tales of Cleveland’s greatest blizzards, most destructive tornados, nastiest snowstorms and worst floods—and so much more. A ...
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AsiaTown Cleveland: From Tong Wars to Dim Sum

Alan F. Dutka - History - 2014 - 160 pages
For years, Cleveland’s Chinese residents struggled to find a secure place in the city. Immigrants came with dreams of building a better life, but without English proficiency ...
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AMA Complete Guide to Marketing Research for Small Business

Holly Edmunds - Business & Economics - 1996 - 176 pages
"This book is a 'must-have' for any company interested in knowing more about its market. It contains very practical and proven strategies for powerful results." -- Fred Gerdes ...
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Framework for Marketing Management

Kotler - 2007 - 384 pages
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New Product Development Checklists: Proven Checklists for Developing New ...

George Gruenwald - Business & Economics - 1991 - 106 pages
Pick your own playing field; Exploration for opportunity; Screening new ideas; Making a proposal; Development; market testing; Major introduction.
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Managing the Customer Experience: A Measurement-based Approach

Morris Wilburn - Business & Economics - 2007 - 112 pages
Many companies have customer loyalty research programs. But most of those programs fall short of their intended purpose, either because they fail to include important drivers ...
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