The Handbook of Global Outsourcing and Offshoring
Palgrave Macmillan, Oct 3, 2011 - Business & Economics - 304 pages
A fully revised and updated edition of this essential book from the world's leading outsourcing experts.
The global outsourcing market for IT and business services exceeded $485 billion in 2011 and is set to grow at 8-10% per annum until 2015. Of this, $65 billion was offshore outsourcing where some estimates suggest an annual growth rate of 15-20% over the next five years. Furthermore, over 50 per cent of the Fortune Global 500 had offshored IT and business process activities through captive centres, representing $9 billion of business. The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated.
This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global contexts. The authors examine both the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop prior to entering a relationship but also that they should develop as a result of their interactions with each other.
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Accenture activities back office BSkyB business processes business unit buyers call centers capabilities capability maturity model captive center challenges chapter cloud computing collaboration communication companyís competencies contract coordination Costa Rica costs countries create crowdsourcing cultural Czech Republic data centers delivery employees ensure example expertise F2F meetings firms Global Pharma global sourcing GlobalAirline globally distributed teams identified in-house India Infosys infrastructure innovation insourcing investment issues ITO and BPO knowledge Kotlarsky Lacity leadership locations major ment methodologies MIFID nearshore NUís offshore outsourcing offshore teams on-site onshore operations organization organizational Oshri outsourcing arrangements outsourcing life cycle outsourcing projects outsourcing relationship PanGenesis percent performance phase project management remote requirements risks role shared skills software development specific staff strategy Tata Consultancy Services technical tion transfer transition vendor venture Willcocks