Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization

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Harvard Business Press, 2012 - Business & Economics - 261 pages
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Create an Organization That Runs on More than Intuition and Guesswork

Most companies today have access to reams of data: marketing, supply chain, finance, as well as critical data about their workforce. Yet research shows that leaders at these companies lack the confidence to effectively integrate and use this data to compete more effectively in the marketplace. While executives know the results they need to achieve, they often fail to analyze the impact of their decisions on the firm, its processes, and its people.

Enter Calculating Success, written by a trio of experts who have spent decades working with companies to more effectively apply human capital data to improve organizational outcomes. Calculating Success shows readers how they can take an analytical approach to both anticipate and address the changes required by a company’s competitive environment, and drive superior performance.

Using an innovative six-step framework and introducing new tools, the authors show executives how to make smarter strategic decisions by evaluating the data at their fingertips.

The framework will help leaders:

• Analyze the work that needs to be done and know how to structure it
• Provide the right types of people to do it
• Motivate them to engage in that work
• Explore innovative ways to get the work done

Full of detailed examples and case studies, Calculating Success will help you rethink the relationship of talent to business success. The result? A more motivated and cost-efficient workforce and a sustainable, systematic approach to acquiring talent and innovating how work gets done.
  

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About the author (2012)

Dr. Carl Hoffmann is head of Human Capital Management and Performance LLC, a consulting firm focused on improving the management of human capital through the use of reporting and analytics. He recently retired from IBM Global Business Services. Eric Lesser is an associate partner with IBM's Institute for Business Value, where he leads IBM Global Business Services' research and thought leadership. Lesser speaks frequently on a range of human capital topics and recently edited (with Laurence Prusak) Creating Value with Knowledge: Insights from the IBM Institute for Business Value (Oxford University Press). Tim Ringo is a Partner in London-based Maxxim Consulting. Previously, he was Vice President and Global Leader of IBM's Human Capital Management consulting practice.

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