Understanding E-Body Language: Building Trust Online

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Productivity Publications, Jan 1, 2006 - Business & Economics - 288 pages
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Ideas in this book will help you every time you send or receive an electronic note, whether at work or at home. You will learn to read between the lines in all forms of incoming electronic communications and ensure outgoing messages convey your true intentions and are politically appropriate. This book also teaches you how to avoid the escalating and embarrassing "e-mail grenade" battles that are too prevalent online. There are many tips for managing your electronic inbox to avoid overload and "e-burnout." Understanding E-body Language will forever change how you view e-mail, while making your online communications easier and more effective.
  

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Contents

Introduction
1
Key Principles
9
Select the Best Method of Communication
10
Communication Mode Comparison
11
Leadership Challenges in Online Environments
15
Trust and Online Communication
16
Anatomy of an Email
21
Distribution Issues
22
Offcolor Remarks
139
Using Ebody Language
143
Note Any Changes in Ebody Language Patterns
145
Be Alert to the Context of the Message
148
Be Open
151
Consider the Source but be Flexible
153
Inconsistency
156
Managing a Complainers Need to Cavil
160

Always Fill In the Subject Line
24
Using the Subject Line to the Best Advantage
25
Why Bait and Switch Fails
29
Start your Note on the Right Track
31
Make the Body of the Note Work for You
34
Make Actions Specific
35
Paint Pictures
38
Creating a Flow
41
Keeping it Simple
43
No Goulash or Garbage Plate Specials
45
Summary Statement
47
Your Signature Line
49
Disclaimers
50
Tone
53
Emoticons
55
Describing Your Facial Expression Online
60
Acronyms Abbreviations and Initialisms
61
Modifying Font or Color
64
Do You Have a Heavy But?
67
Watch the Level of Inflammation
70
Pronouns Reveal How You Think
74
Demeaning Degrading or Damaging Comments
80
Phrases That Mean the Opposite
82
Avoid Sarcasm
83
Hidden Agendas
87
Using Absolutes Undermines Credibility
90
Posturing Preambles
92
Do Not Send Notes Written When You Are Angry
93
Avoid Offthecuff Remarks or Throwaway Lines
98
Handling OfftheWall People Who Havent a Clue
99
The Practice of Oneupmanship
105
Hiding behind the Screen
112
The Fallout Factor
113
Pay Attention to the Message between the Lines
114
Writing Challenging Notes
121
Avoid Sending Afterthoughts in a Separate Note
124
Watch the Tone of Your Questions
126
Different Types of Questions
127
Ask Questions Rather Than Advocate
130
Write Messages from a Positive Point of View
136
The Use of the Vernacular
138
Inappropriate Counterpoints
161
What I Said
164
Domination and Peer Pressure
166
Creating an Online Persona
168
Visualize the Person
170
Match the Style of Your Reader
173
Use CyberLinguistic Programming
176
Do Not Send Messages through a Third Party
179
Online Diplomacy
181
Enhancing Motivation Online
183
Reinforcement
187
Working Online with Global Teams
189
The Role of Humility in Email Exchanges
193
The Opposite of Humility
196
Timing Issues
197
Timing is Everything
199
Frequency of Emails
202
The Implications of No Response
204
Pace Your Notes
206
Time Should be Commensurate with the Message
210
Managing Email
213
Dealing with the Overload
219
Knowing When the Conversation is Over
222
Forward Messages with Caution
223
Why is Everything Urgent?
224
Hanged by Email
225
Technical Writing Issues
229
Punctuation and a Tiny Bit of Grammar
232
Effective Sentences in Emails
237
Paragraph Breaks are Critical in Emails
240
When to Provide Unsolicited Corrections
242
Instant Messaging and Chat
245
Multitasking
247
Excellence a Competitive Weapon
251
Emoticons
255
Typical Online Acronyms
257
General Online Acronyms and Initialisms
258
The Dos and Donts of Email
263
The Future of EBody Language
267
Dynamic Profiling
269
Copyright

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