BooksSitemapBusiness & EconomicsCustomer Relations
Million Dollar Referrals: The Secrets to Building a Perpetual Client List to Generate a Seven-Figure Income by Alan Weiss - 2011 - 288 pages
Mind Capture by Tony Rubleski - 2006 - 172 pages
Moments of Magic by Shep Hyken - 1996 - 158 pages
Moments of Truth by Jan Carlzon - 1989 - 160 pages
Multicultural Customer Service by Leslie Aguilar, Linda Stokes - 1996 - 136 pages
Multicultural customer service by Leslie Aguilar, Linda Stokes - 1995 - 136 pages
Never take money from a stranger by Chuck Reaves - 1993 - 129 pages
New business for old Europe by Arnold Tukker, Ursula Tischner - 2006 - 479 pages
New Methods of Competing in the Global Marketplace by Richard E. Crandall, William Crandall - 2008 - 456 pages
On Great Service by Leonard L. Berry - 1995 - 292 pages
One Hundred Eighty Ways to Walk the Customer Service Talk by Eric Lee Harvey, Walk the Talk Team, The - 1999 - 43 pages
Online Backup Guide for Service Providers by Rob Cosgrove - 2010 - 196 pages
Operations management by Richard J. Schonberger, Edward M. Knod - 1997 - 723 pages
Opportunities in Customer Service Careers by Blanche Ettinger - 1992 - 143 pages
Opportunities in Customer Service Careers by Blanche Ettinger - 1992 - 143 pages
Opt-In Marketing by Ernan Roman, Scott Hornstein - 2004 - 296 pages
Outrageous! by T. Scott Gross - 1998 - 287 pages
Outside In by Harley Manning, Kerry Bodine, Josh Bernoff - 2012 - 272 pages
Outside innovation by Patricia B. Seybold - 2006 - 412 pages
Outside innovation by Patricia B. Seybold - 2006 - 412 pages
Outsmart! by Jim Champy - 2008 - 208 pages
Outsourcing and Customer Satisfaction by Vellore K. Sunder, calibre (0.7.50) [http://calibre-ebook.com] - 2011
Oversight of customer service at the Office of Workers' Compensation Programs by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology - 2000 - 364 pages
Oversight of Customer Service at the Office of Workers' Compensation Programs by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology - 2000 - 364 pages
Oversight of Customer Service at the Office of Workers' Compensation Programs by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology - 2000 - 364 pages
Oversight of customer service at the Office of Workers' Compensation Programs by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology - 2000 - 364 pages
Passionate and Profitable by Lior Arussy - 2005 - 224 pages
Passionate and Profitable by Lior Arussy - 2005 - 224 pages
Pathways To Peace by John Dunworth - 2004 - 76 pages
Patients and their hospitals by Winifred Spielman Raphael, King Edward's Hospital Fund for London - 1973 - 51 pages
Pay Attention! I'm Your Customer by Ken Smith - 2001 - 170 pages
People Exceeding the Expectations of Your Internal and External Customers by Carl Henry, Connie Wells - 1997 - 144 pages
Perfect Customer Care by Ted Johns - 2003 - 112 pages
Perfect Phrases for Customer Service by Robert Bacal - 2005 - 222 pages
Perfect Phrases for Customer Service, Second Edition by Robert Bacal - 2010 - 240 pages
Planting Flowers, Pulling Weeds by Janet Rubio, Patrick Laughlin - 2002 - 288 pages
Planting Flowers, Pulling Weeds by Janet Rubio, Patrick Laughlin - 2002 - 288 pages
Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert Lucas - 2011 - 304 pages
Positively Outrageous Service by T. scott Gross - 2004 - 211 pages
Positively Outrageous Service by T. scott Gross - 2004 - 211 pages
Powerful Phrases for Effective Customer Service by Renée Evenson - 2012 - 294 pages
Powerful Professionals by Murray Hiebert - 2001 - 308 pages
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK by Joseph Michelli - 2011 - 320 pages
Present with confidence by Micki Holliday - 2000 - 106 pages
Prime movers by Rafael Ramírez, Johan Wallin - 2000 - 331 pages
Principles of Customer Relationship Management by Roger Joseph Baran, Roger J. Galka, Daniel P. Strunk - 2008 - 511 pages
Principles of products liability by Mark Geistfeld - 2005 - 274 pages
Product support services and training by Jefferson E. Hill - 1993 - 276 pages
Professional selling by John I. Coppett, William A. Staples - 1994 - 546 pages
Professional selling by John I. Coppett, William A. Staples - 1990 - 471 pages
Profitable Customers by Charles Wilson - 1998 - 184 pages
Profiting from total quality by Holly Gallo, Conference Board - 1993 - 37 pages
Prospect Or Perish by Steve Carroll - 2005 - 212 pages
Provide Information to Clients by Melanie Bhagat - 2002 - 100 pages
Providing quality service by William B. Martin - 2003 - 167 pages
Providing Quality to Customers by Institute of Leadership & Management - 2007 - 97 pages
Public Relations Law by L. Marie Parkinson, Michael G. Parkinson - 2007 - 170 pages
Public Relations Law by L. Marie Parkinson, Michael G. Parkinson - 2007 - 170 pages
Public Transport and Its Users by Martin Schiefelbusch, Hans-Liudger Dienel - 2009 - 304 pages
Purchasing and materials management's role in total quality management and customer satisfaction by Joseph Robert Carter, Ram Narasimhan, Center for Advanced Purchasing Studies (Tempe, Ariz.) - 1993 - 87 pages
Putting Customers First by Ken Langdon, Andy Bruce - 2009 - 72 pages
Putting Customers First by Andy Bruce, Ken Langdon - 2002 - 72 pages
Putting Customers First by Andy Bruce, Ken Langdon - 2002 - 72 pages
Putting customers first by Albert Gore - 1995 - 35 pages
Putting customers first by Albert Gore - 1995 - 35 pages
Putting customers first by Bill Clinton, Albert Gore - 1994 - 160 pages
Putting Customers First by Bill Clinton, Albert Gore - 1994 - 160 pages
Putting customers first '95 by Bill Clinton, Albert Gore, United States. Executive Office of the President - 1995 - 232 pages
Putting Customers First '95 by Bill Clinton, Albert Gore - 1995 - 232 pages
Putting Stakeholder Management Into Practice by Margit Huber, Joachim Scharioth, Martina Pallas - 2004 - 173 pages
Quality Customer Service by Sharon L. Burton - 2007 - 160 pages
Quality Customer Service by William B. Martin - 2000 - 110 pages
Quality Customer Service by William B. Martin - 1989 - 80 pages
Quality customer service by William B. Martin - 1987 - 73 pages
Quality on trial by Roger J. Howe, Dee Gaeddert, Maynard Alfred Howe - 1995 - 163 pages
Qualità e customer satisfaction nei servizi by Eugenio Brentari, Maurizio Carpita, Paola Zuccolotto - 2006 - 207 pages
Questions That Sell by Paul Cherry - 2006 - 181 pages
Quick Service That Sells by Phil Roberts, Christopher O'Donnell - 1997 - 132 pages
Raving Fans by Ken Blanchard, Sheldon Bowles - 1993 - 160 pages
Raving Fans by Ken Blanchard, Sheldon Bowles - 1993 - 160 pages
Reaching Beyond Excellence by Jim Mathis - 2006 - 168 pages
Real Time by Regis McKenna - 1997 - 204 pages
Real World Customer Service Strategies That Work by Jeannie Davis - 2004 - 238 pages
Real-world customer service by Bernice B. Johnston - 1995 - 124 pages
Reality Sells by Andrew Corbus, Bill Guertin - 2007 - 129 pages
Recommend Products and Service by Mark Sheridan - 2003 - 92 pages
Reforming human services by Hans Toch, James Douglas Grant - 1982 - 272 pages
Reinventing the Wheel by Chris Zane - 2011 - 276 pages
Reinventing the Wheel by Chris Zane - 2011 - 240 pages
Reinvention's next steps by National Performance Review (U.S.), Albert Gore - 1996 - 42 pages
Reinvention's next steps by National Performance Review (U.S.), Albert Gore - 1996 - 42 pages
Relationship Marketing by Richard J. Varey - 2003 - 240 pages
Relationship Marketing by Manfred Bruhn - 2002 - 289 pages
Relationship marketing by Richard J. Varey - 2002 - 217 pages
Relationship Marketing by Mario Rese, Albrecht Söllner, B. Peter Utzig - 2002 - 312 pages
Relationship marketing by John Egan - 2001 - 234 pages
Relationship marketing by Martin Christopher, Adrian Payne, David Ballantyne, Chartered Institute of Marketing - 1993 - 204 pages
Relationship Marketing by Regis McKenna - 1993 - 242 pages
Relationship marketing by Regis McKenna - 1991 - 242 pages
Relationship Marketing & Customer Relationship Management by Annekie Brink, Adele Berndt - 2009 - 216 pages
Relationship marketing for competitive advantage by Adrian Payne - 1995 - 304 pages
Relationship Mktg by S Shajahan - 2006 - 328 pages
Relationship selling and sales management by Mark W. Johnston, Greg W. Marshall - 2005 - 451 pages
Remember Me. . .i Am the Customer! by Ruby L. Radford - 2006 - 76 pages
Remember What Your MAMAs Taught You by Brenda Hill - 2005
Reorganize for Resilience by Ranjay Gulati - 2010 - 270 pages
Repeat Business by Larry W. Dennis - 1992 - 138 pages
Resettlement Agency customer satisfaction survey 1994 by Jenny Turtle, Jane Woolley, Great Britain. Dept. of Social Security - 1996 - 76 pages
Retorno sobre o Investimento em Mídias Sociais by Dimos,jerry/groves,steven/powell,guy, Jerry Dimos - 2011 - 320 pages
Return on Customer by Don Peppers, Martha Rogers - 2005 - 296 pages
Rocket-man, the Resurrection : Featuring Brilliant at the Basics : [a Common Sense Approach to Relationship Selling] by Kjenner, Brian D. (Brian David), Joel Semchuk - 2000 - 205 pages
ROI by Glen S Petersen - 2003 - 384 pages
ROI selling by Michael J. Nick, Kurt M. Koenig - 2004 - 299 pages
S/NVQ Level 2 Customer Service by Sally Bradley - 2003 - 322 pages
Sales effectiveness training by Carl D. Zaiss, Thomas Gordon - 1993 - 237 pages
Salesforce.com For Dummies by Tom Wong, Liz Kao - 2006 - 410 pages
Salesforce.Com Secrets of Success by David Taber - 2009 - 463 pages
Sandwich preparation by Ser-Vo-Tel Institute - 1974 - 124 pages
Satisfaction by Chris Denove, James Power - 2007 - 288 pages
Satisfaction Guaranteed by Byrd Baggett - 2001 - 128 pages
Satisfaction guaranteed by Byrd Baggett - 1994 - 126 pages
Scoring Points by Clive Humby, Terry Hunt, Tim Phillips - 2008 - 304 pages
Second to none by Charles A. Garfield - 1992 - 454 pages
Secret Service by John R. DiJulius - 2003 - 172 pages
Seeking and Keeping Your Customers - 1991 - 104 pages
Self-assessment guide for organizational performance and customer satisfaction by Federal Quality Institute (U.S.) - 1993 - 56 pages
Sell Your Business for the Max! by Steve Kaplan - 2009 - 193 pages
Selling Luxury by Robin Lent, Genevieve Tour - 2009 - 224 pages
Selling Luxury by Robin Lent, Genevieve Tour - 2009 - 224 pages
Send this jerk the bedbug letter by John Bear - 1996 - 336 pages
Sense and Respond by Sue Barlow, Stephen Parry, Mike Faulkner - 2005 - 208 pages
Sensory Marketing--Smells Like Profits by Michael R. Solomon - 2010 - 9 pages
Serve Me Better! Please! by Francesco Messina - 2009 - 56 pages
Serve Me Better... Please! by Francesco Messina - 2009
Serve Me Better... Please! by Francesco Messina - 2009
Serve Right by Steve Ventura - 2009 - 67 pages
Service America! by Karl Albrecht, Ron Zemke - 1990 - 203 pages
Service breakthroughs by James L. Heskett, W. Earl Sasser, Christopher W. L. Hart - 1990 - 306 pages
Service Chain Management by Christos Voudouris - 2008 - 308 pages
Service excellence by American Marketing Association - 1989 - 188 pages
Service Failure by Jeff Toister - 2012 - 202 pages
Service Failure by Jeff Toister - 2012 - 208 pages
Service Management by Jay Kandampully - 2012 - 315 pages
Service Pro by Rick Tate - 2003 - 35 pages
Service Quality by Benjamin Schneider, Susan S. White - 2004 - 185 pages
Service Quality - 1994 - 289 pages
Service quality by Stephen Walter Brown - 1991 - 350 pages
Service recovery by Ron Zemke - 1995 - 63 pages
Service Starts With a Smile by Cary Cavitt - 2007 - 152 pages
Service Strategy by Jacques Horovitz - 2004 - 205 pages
Service wisdom by Ron Zemke, Chip R. Bell - 1989 - 344 pages
Service With a Smile by Christine West - 2002 - 200 pages
Service! Some People Just Don't Get It by Trapper Woods, Todd Woods - 2006 - 100 pages
Service, Please, South Africa! by Norman Blem - 1995 - 165 pages
Service, Service, Service by Steven Albrecht - 1997 - 288 pages
Service, service, service by Marian Thomas - 1992 - 194 pages
Service, Service, Service/the Key to Winning Lifetime Customers by Marian Thomas - 1992 - 94 pages
Servicio Al Cliente by Beverly Rokes, José Luis Núñez Herrejón - 2003 - 166 pages
Serving the American Public by Al Gore - 1997 - 50 pages
Serving the American Public by Al Gore - 1996 - 40 pages
Serving the American public by National Performance Review (U.S.), Albert Gore - 1996 - 40 pages
Serving the American public by National Performance Review (U.S.), Albert Gore - 1996 - 40 pages
Serving the difficult customer by Kitty Smith - 1994 - 166 pages
Serving them right by Laura A. Liswood - 1990 - 180 pages
Shared expectations by Wayne A. Little - 1995 - 41 pages
Shift Happens by Stephanie Wood - 2004 - 312 pages
Shore to Shore by Sarah Collinson - 1996 - 117 pages
Signposts to Service Excellence by Shepherd Shonhiwa - 2001 - 150 pages
Signposts to service excellence by Shepherd Shonhiwa - 2001 - 150 pages
Simply Better by Patrick Barwise, Seán Meehan - 2004 - 216 pages
Sizzling Customer Service by Doug Smart - 1998 - 160 pages
So You'Ve Networked - Now What by Juli Treadway - 2003 - 144 pages
Spark by John Winsor - 2010 - 272 pages
SPARK by John Winsor - 2005 - 272 pages
Spectacular Support Centers by Kristin E. Robertson - 2007 - 280 pages
Stop selling, start partnering by Larry Wilson, Hersch Wilson - 1997 - 294 pages
Stop Selling, Start Partnering by Larry Wilson - 1995 - 294 pages
Stop selling, start partnering by Larry Wilson, Hersch Wilson - 1994 - 294 pages
Strategic customer care by Stanley A. Brown - 1999 - 305 pages
Strategic customer care by Stanley A. Brown - 1999 - 305 pages
Strategic Relationship Marketing by Sren Hougaard, Mogens Bjerre - 2003 - 371 pages
Strategic Relationship Marketing by Sren Hougaard, Mogens Bjerre - 2002 - 371 pages
Strategies for world class products by Mike Farish - 1995 - 110 pages
Strategy from the Outside In: Profiting from Customer Value by George Day, Christine Moorman - 2010 - 304 pages
Streetwise by Diego Gambetta, Heather Hamil - 2005 - 243 pages
Success As a Csr by Lloyd Finch - 1998 - 144 pages
Success at the Enquiry Desk by Tim Owen - 2006 - 134 pages
Successful customer care by John H. Wellemin - 1997 - 103 pages
Successful Customer Care: In a Week by Di McLanachan - 2012 - 128 pages
Successful Customer Relationship Management Programs and Technologies - 2012 - 358 pages
Successful Key Account Management: In a Week by Grant Stewart - 2012 - 128 pages
Successful large account management by Robert Bruce Miller, Robert B. Miller, Stephen E. Heiman, Tad Tuleja - 1992 - 218 pages
Successful Strategies In Supply Chain Management by Chi Kin Chan, Heung Win J. Lee - 2005 - 258 pages
Super Service by Val Gee, Jeff Gee - 2009 - 204 pages
Super Service by Jeff Gee, Val Gee - 1999 - 147 pages
Superior Customer Satisfaction and Loyalty by Sheldon D. Goldstein - 2009 - 124 pages
Superior Customer Service by Dan Blacharski - 2006 - 282 pages
Superior Customer Value in the New Economy by Art Weinstein - 2004 - 456 pages
Supply chain management by Sunil Chopra, Peter Meindl - 2009 - 501 pages
Supply chain management by Sunil Chopra, Peter Meindl - 2007 - 536 pages
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