质量和效益改进

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科学技术文献出版社, 1992 - Industrial management - 249 pages
全书以质量改进为主线,既有国外管理专家的见解述说,又有先进企业领导的经验谈论,并指出改进质量是一个持续过程,需要所有员工的投入和科学管理.

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Contents

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1
质量改进十要和二不要18
18
服务廣量025
25

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