100 Frequently Asked Questions on the ISO 9000:2000 Series

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ASQ Quality Press, Jan 1, 2002 - Business & Economics - 123 pages
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The ISO 9000 family of quality management system standards was updated to reflect a modern understanding of quality. Originally, ISO 9000 standards were thought to be primarily a technical tool. Today, an increasing interest in these quality standards by service, education, and healthcare organizations has created the need to revise the ISO 9000 family of standards to make them more appropriate for all types of businesses. ISO 9000:2000 represents the first major revision to this series of quality standards since its initial release. 100 Frequently Asked Questions on the ISO 9000:2000 Series is the ideal companion to the final standard and will help explain the changes in presentation, terminology, format, and requirements to people who use quality in any organization. What are the most important changes in the ISO 9000 series? What are the consequences for my quality management system? How much time remains to adapt the quality management system? from what date is it possible to obtain certification according to the new standard? This book answers these questions and more. This guide is written for quality managers, consultants, auditors, technicians, teachers, and anyone else interested in understanding the new standards. Inside, you are given answers to questions about the content of the new ISO 9000 series and about related matters such as certification and the transition period.
 

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Contents

ISO 9000 Series
1
Why was the ISO 9000 series revised?
3
Was there something wrong with the 1994 version of the ISO 9000 series?
4
What happened to ISO 9002 and 9003?
5
When was the new ISO 9000 series published?
6
Why do ISO standards have different designations in different countries?
7
Major Changes to the Content of the ISO 9000 Series
9
How does ISO 90012000 differ from t 15090011994?
10
What does the new requirement about training mean?
55
Is it true that the new ISO 9000 series includes requirements for occupational health and safety?
56
Why are requirements included for the work environment? After all ISO 90012000 is not about occupational health and safety management
57
What does ISO 90012000 mean by infrastructure?
58
Product Realization
59
Does product also mean service?
60
What does the customer communication requirement mean?
61
Must the customer make all their requirements known?
62

What is the relationship between ISO 90012000 and ISO 90042000?
12
How is the process approach integrated into ISO 90012000 and ISO 90042000?
14
What does the model of a processbased quality management system look like?
15
Why has the title of ISO 90012000 been revised?
16
What is the meaning of the term quality in ISO 90002000?
17
How does the term supplier change?
18
What does the term product mean in ISO 90002000?
19
Quality Management Principles
21
What does principle 1 customer focused organization mean?
22
What does principle 2 leadership mean?
23
Is there a particular management theory for principle 2 on leadership?
24
What does principle 3 involvement of people mean?
25
What does principle 4 process approach mean?
26
What does principle 5 system approach to management mean?
27
What does principle 6 continual improvement mean?
28
What does principle 7 factual approach to decision making mean?
29
What is the relationship between the quality management principles and ISO 90012000?
31
Quality Management System
33
Is outsourcing of qualityrelated processes allowed?
34
Can I operate using fewer procedures?
35
What documented procedures and documents are mandatory?
37
How can I convert a function OtFt based quality management system into a processbased quality management system?
38
Which records does ISO 90012000 require?
40
Management Responsibility
43
What is the role of top management in achieving customer focus?
44
Our organization rarely or never receives complaints or suggestions from our customers Can we assume that they are satisfied?
45
What is the position of regulatory requirements in ISO 90012000?
46
Are there additional requirements for quality policy?
47
Which additional requirements apply to quality management system planning?
48
We have a large company with t various divisions It would be useful to appoint more than one management representative Is this possible?
49
What does the new requirement on internal communication mean?
50
Does management review change?
51
Resource Management
53
Are additional requirements for personnel included in ISO 90012000?
54
Are there new requirements for product design and development?
63
Measurement Analysis and Improvement
65
Have the requirements for measurement analysis and improvement changed?
67
How can I monitor customer satisfaction?
68
Does the external audit change?
69
Certification and Transition Period
71
My organization is currently certified I on the basis of ISO 90021994 Now that ISO 9002 has been withdrawn what am I supposed to do?
73
May I disregard other requirements of ISO 90012000 in addition to design and development activities?
74
I only want to become ISO 9001 certified Do I still need to worry about ISO 90042000?
75
When can I have my organization certified according to the requirements of ISO 90012000?
76
How can one see whether an organization is certified against the requirements of the 1994 version or the 2000 version of the ISO 9000 standards?
77
If I want to quickly change over to ISO 90012000 how can I prepare myself?
78
How much must be changed to transition from ISO 90011994 to ISO 90012000?
79
Will auditing be more expensive?
80
What does the transition from ISO 90011994 to ISO 90012000 cost?
81
Must auditors be prepared to work with ISO 90012000?
82
I think that our organization already meets ISO 900120001 want to show this to my employees and customers with a new certification even if my cur...
83
Other Question
85
Our organization has just started reorganizing Should we wait to modify our quality management system?
86
We are a small consultancy bureau in construction services Can the new ISO 9001 also be beneficial to us?
87
Are only ISO 9001 certificates that bear the logo of a national accreditation council accepted?
88
What is accreditation?
89
I want to make my certification public Can I use the ISO logo for this or must I do something else?
90
Can our organization be certified by the national standardization body?
91
Is ISO 90012000 betteraligned with ISO 14001?
92
Abbreviations Used
95
List of Standards in the ISO 9000 Family
97
Correspondence between ISO 90012000 and ISO 140011996
101
Correspondence between ISO 140011996 and ISO 90012000
105
Correspondence between ISO 90011994 and ISO 90012000
109
Correspondence between ISO 90012000 and ISO 90011994
113
Authors
117
Index
119
Copyright

Common terms and phrases

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