100 Methods for Total Quality Management

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Sage, Mar 5, 1996 - Business & Economics - 237 pages
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From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.

Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o

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Contents

Purpose of Methods Alphabetical List
13
Analytical Methods
79
Failure mode and effect analysis FMEA
91
Fault tree analysis
96
Force field analysis
98
Minute analysis
101
Paired comparisons
103
Parameter design
105
Basic statistics
156
Box and whisker plots
159
chart
161
Checksheets
164
Concentration diagrams
166
Cusum chart
168
Dot plots
171
Flowcharts
173

Process cost of quality
107
Reliability
110
Robust design offline quality control
112
Solution effect analysis
113
Stratification
115
System design
117
Taguchi methods
119
Tolerance design
122
Idea Generation
123
Brainwriting
125
Breaking set
127
Buzz groups
129
Idea writing
130
Imagineering
132
Improve internal process IIP plan
134
Lateral thinking
136
List reduction
138
Mind mapping
140
Morphological forced connections
142
Multivoting
144
Nominal group technique
145
Opportunity analysis
147
Rich pictures
149
Snowballing
151
Suggestion schemes
153
Data Collection Analysis and Display
154
Geometric moving average
175
Histograms
177
Hoshin kanri quality policy deployment
182
Isis not matrix
184
Matrix data analysis
186
Matrix diagram
188
Moving average
190
Multivari charts
192
NP chart
194
Paynter chart
197
P chart
199
Pie charts
202
Process analysis
204
Process capability
208
Sampling
210
Scatter diagrams
212
Spider web diagrams
214
Statistical process control SPC
216
Stem and leaf diagram
219
Tally charts
221
Tree diagrams
223
chart
225
moving range XMR chart
228
XR chart
231
References
234
Copyright

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About the author (1996)

Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant.

More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.

Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.

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