Ten Keys to Dynamic Customer Relations
This is a powerful book with a vital message. Every business owner, every manager, every employee should read it. Why? Because it tells what makes the diffrence in today' competitive business world-- how to satisfy your customers!Written in story form and printed in large readable type, the fast-moving story can be quickly read and makes interesting reading. Each part of the story ends with a simple rule-- a customer-relations principle of tremendous importance.
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Six Steps to Effective Customer Relations
The Customers Responsibility
About the Author
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