Ten Keys to Dynamic Customer Relations

Front Cover
Cedar Fort, Jan 1, 1988 - Business & Economics - 78 pages
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This is a powerful book with a vital message. Every business owner, every manager, every employee should read it. Why? Because it tells what makes the diffrence in today' competitive business world-- how to satisfy your customers!Written in story form and printed in large readable type, the fast-moving story can be quickly read and makes interesting reading. Each part of the story ends with a simple rule-- a customer-relations principle of tremendous importance.
 

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Contents

Introduction
4
The Customer Pays Our Salaries
5
The Customer is Always Right
15
A Positive Attitude Makes the Difference
20
Open and Honest Communication The Vital Link
25
Satisfying Customers With Problem Solving
30
Building Customer Loyalty
39
The Customer is King
43
Managements Responsibility
49
Six Steps to Effective Customer Relations
64
The Customers Responsibility
72
The Challenge
75
Summary
79
About the Author
80
Copyright

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