151 Quick Ideas to Deal with Difficult People

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ReadHowYouWant.com, Aug 21, 2008 - Psychology - 240 pages
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Don't Let Problem Employees or Coworkers Wreck Your Business! If you have ever wished you had the equivalent of a Nanny 911 to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Dad With Difficult People is the ultimate guide on how to survive challenging employees and coworkers. You'll learn how to handle characters ranging from Bunglers to Backstabbers to Bullies.
 

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User Review  - biunicorn - LibraryThing

151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen This book is a wonderful quick reference for those who has ever had a conflict with anyone, anywhere. The slant seems to be more ... Read full review

Great book

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Awesome book! Delivery was super fast! Love ordering from Overstock! Read full review

Contents

Quick Ideas to Deal With Difficult People
1
Dont Let Difficult People Set the Tone for the Office
3
Bone Up on Dealing With Difficult Employees
4
Dont Wait for the Boston Tea Party
6
Be a Good Listener
8
Work Out a Solution Jointly
9
Follow Through on a Plan of Action
11
What Personality Trait Is at Play?
12
Talking to a Colleague About Faulty Hygiene
115
Try RolePlaying Before the Big FaceOff
116
Getting Colleagues to Respect Your Time
118
Dont Throw Gas on the Fire
120
Dont Let the P D s Get You Down
121
Find the Fault Line of the Faultfinding Teammate
122
Know Your Workplace Rights
124
Confront Bullies on Your Own Terms
126

Make Sure the Employee Understands
14
Try Humor
16
Express Confidence That the Person Can Change
17
Thank Them for Their Cooperation
19
Master the Art of Difficult Conversations
20
Train Your Managers in the Art of Difficult Conversations 22 15 Dont Promote Mediocrity
23
Seek Other Owners Advice
25
Reign in Difficult Family Members
26
Mean What You Say
28
Handling Resistance to Overtime
29
Dealing With Information Hoarders
31
Know When to Consult a Lawyer or Other Experts
32
Dont Take Problem People Home
34
When an Employee Threatens Violence
35
Offer Bullies Options Not Just Objections
36
Document Difficult Encounters
38
Monitor Phone Calls for Difficult Employees
40
Acknowledge Employees for Defusing Tense Situations 41 28 The Office Isnt a Day Care
42
Use Irrational Requests as Conversational Openers
44
Hire Smart
45
Fire Smart
47
Encourage Employees to Tell You About Problem Colleagues 48 33 Dont Be Afraid to Critique Problem Managers
50
When a Problem Employee Gives Notice
51
Establish a System for Filing Complaints
53
Set an Example
54
Encourage Managers to Communicate Problems Up the Chain 56 38 No AcrosstheBoard Reprimands
57
Dont Parent a Difficult Employee
58
Audit Teams for Hot Spots
60
Remove a Team Member if Necessary
61
Mine the Exit Interviews
63
When Employees Resist Change
64
Nix Managers Gossip About Employees
66
The Greatest NoShows on Earth
67
Is the Work Load Balanced?
68
Dont Undercut Your Managers
70
Dont Forget About Your Other Employees
71
Help How to Find an Attorney
72
Refer to EAP
74
Give Yourself a Break
75
Put an End to Pilfering
76
Vary Your Tactics
78
Suggest Better Work Habits
79
Send Employees for More Training
80
No KneeJerk Reactions
82
Is the Affair Bad for Business?
83
Handling the Nasty End to Subordinates Romance
84
Addressing an Employee Who Wont Dress the Part
85
A WakeUp Call for Stragglers
87
Use an Evaluation as a Blueprint for Transforming Problem Employees
88
Call Employees on Inappropriate Computer and Internet Use
89
Nip Managers Favoritism in the Bud
91
Remove Abusive Managers
92
When Employees Ask to Borrow Money
93
Why an Apology Matters
94
Remind Employees of the Chain of Command
96
Demand Sensitivity Training
97
By the Way This Is Your Job
99
Dont Be Star Struck
100
Know When to Cut Your Losses
102
Discourage Workaholics
103
Whats in It for Me?
105
Ask Offenders for SelfEvaluation
106
Celebrate Transformations
108
Warding Off Harassers
109
Discourage Racist Jokes
110
Asking a Collegue to Clean Up His Cube
112
Dont Take Disputes Personally
113
Establish Rules for Contentious Team Meetings
127
Outing the Backstabber
129
When a Colleague Refuses to Cooperate
130
Challenge the Chronic Complainer
132
The Cell Phone and What Ails Us
133
Keeping Delicate Phone Talks Private
135
Imagine Success
136
How to Handle a Surprise Milestone Party
138
Oh Lunch Most Foul
140
Handling the Chronic Interrupter
141
Dont Let an Aggressive Colleague Commandeer Your Meeting
143
Mind the Generational Gap
144
Discourage Eavesdropping
146
Extending a Helping Hand
148
Taming the GreenEyed Monster
149
Makes Sure the Boss Knows Your Side of the Story
150
Recovering From a Fall
152
Empower Yourself
154
Seek a Colleagues Advice
155
Ask for Backup
157
Temper Criticism With Praise
158
Reject Offensive EMails
159
Change Your Location if You Have To
160
Meet the Office Recluse
162
Pick Your Battles
163
Have Grudge Will Travel
164
When to Take Legal Action
165
Restoring Trust
166
Develop Coping Rituals
167
Beware the False Confidant
168
Become a Leader of One
169
Insist on Respect
171
Become a Peer Mediator
172
When a Colleague Wont Pay Up
173
Have Fun Despite the Naysayers
174
Beware the Mind Reader
176
Prep for a Meeting With Boss
177
Flu Rage
179
Beware the Manipulator
180
The Art of the Riposte
182
A Colleague Belittles You in Front of the Boss
183
Oh Perfection Most Foul
185
Play to Their Strengths
186
Ouch The Supersensitive Colleague
188
When Youre Asked to Clean Up a Colleagues Report
189
Listen Up
191
Wheres My Stapler?
192
Admit When Youre Wrong
194
Youre Not Alone
195
Beware the Minimizers
196
Focus on the Good
198
When a Foe Asks for a Favor
199
Handling the Overindulger
200
Asking a Fellow Manager to Respect Your Subordinates 202 142 The Disappearing Colleague
203
When a Problem Employee Becomes Your Boss
205
Demand Reciprocity
206
The Rosebush Cometh
208
Just Say No to the Office Peddler
209
Youre the Boss Now
211
If the Boss Asks Give an Honest Assessment of a Colleague 212 149 If You Must Avoid Contentious Topics
213
Assemble an Emotional FirstAid Kit
214
When the Best Strategy Is to Move On
216
About the Author
219
Also Available in the 151 Quick Ideas Series
220
Back Cover Material
221
Index
223
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