151 Quick Ideas to Deal With Difficult People: Easyread Edition

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ReadHowYouWant.com, Aug 21, 2008 - Psychology - 212 pages
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151 Quick Ideas to Deal With Difficult People by Carrie Mason-Draffen This book is a wonderful quick reference for those who has ever had a conflict with anyone, anywhere. The slant seems to be more ... Read full review

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Contents

Quick Ideas to Deal With Difficult People 1 1 Establish a ZeroTolerance Policy
1
Dont Let Difficult People Set the Tone for the Office
2
Bone Up on Dealing With Difficult Employees 4 4 Dont Wait for the Boston Tea Party
5
Be a Good Listener
7
Work Out a Solution Jointly
8
Follow Through on a Plan of Action
10
What Personality Trait Is at Play?
11
Make Sure the Employee Understands 12 10 Try Humor
14
Dont Take Disputes Personally
98
Talking to a Colleague About Faulty Hygiene 99 81 Try RolePlaying Before the Big FaceOff 100 82 Getting Colleagues to Respect Your Time
102
Dont Throw Gas on the Fire
103
Dont Let the P D s Get You Down
104
Find the Fault Line of the Faultfinding Teammate
106
Know Your Workplace Rights
107
Confront Bullies on Your Own Terms
108
Establish Rules for Contentious Team Meetings 109 89 Outing the Backstabber
110

Express Confidence That the Person Can Change
15
Thank Them for Their Cooperation 16 13 Master the Art of Difficult Conversations 18 14 Train Your Managers in the Art of Difficult Conversations
19
Dont Promote Mediocrity
20
Seek Other Owners Advice
21
Reign in Difficult Family Members
23
Mean What You Say
24
Handling Resistance to Overtime
26
Dealing With Information Hoarders
27
Know When to Consult a Lawyer or Other Experts
28
Dont Take Problem People Home
29
When an Employee Threatens Violence 30 24 Offer Bullies Options Not Just Objections 32 25 Document Difficult Encounters
33
Monitor Phone Calls for Difficult Employees
34
Acknowledge Employees for Defusing Tense Situations
36
The Office Isnt a Day Care
37
Use Irrational Requests as Conversational Openers
38
Hire Smart
39
Fire Smart
40
Encourage Employees to Tell You About Problem Colleagues
42
Dont Be Afraid to Critique Problem Managers 43 34 When a Problem Employee Gives Notice
44
Establish a System for Filing Complaints 46 36 Set an Example
47
Encourage Managers to Communicate Problems Up the Chain
48
No AcrosstheBoard Reprimands 49 39 Dont Parent a Difficult Employee
50
Audit Teams for Hot Spots
52
Remove a Team Member if Necessary 53 42 Mine the Exit Interviews
54
When Employees Resist Change
56
Nix Managers Gossip About Employees 57 45 The Greatest NoShows on Earth
58
Is the Work Load Balanced?
59
Dont Undercut Your Managers
61
Dont Forget About Your Other Employees 62 49 Help How to Find an Attorney
63
Refer to EAP
64
Give Yourself a Break
65
Put an End to Pilfering
67
Vary Your Tactics
68
Suggest Better Work Habits
69
Send Employees for More Training
70
No KneeJerk Reactions
71
Is the Affair Bad for Business?
72
Handling the Nasty End to Subordinates Romance
73
Addressing an Employee Who Wont Dress the Part
74
A WakeUp Call for Stragglers
75
Use an Evaluation as a Blueprint for Transforming Problem Employees
76
Call Employees on Inappropriate Computer and Internet Use
77
Nip Managers Favoritism in the Bud
79
Remove Abusive Managers
80
When Employees Ask to Borrow Money
81
Why an Apology Matters
82
Remind Employees of the Chain of Command 83 68 Demand Sensitivity Training
84
By the Way This Is Your Job
85
Dont Be Star Struck
87
Know When to Cut Your Losses
88
Discourage Workaholics
89
Whats in It for Me?
90
Ask Offenders for SelfEvaluation 92 75 Celebrate Transformations
93
Warding Off Harassers
94
Discourage Racist Jokes
95
Asking a Collegue to Clean Up His Cube
96
When a Colleague Refuses to Cooperate 112 91 Challenge the Chronic Complainer 113 92 The Cell Phone and What Ails Us
114
Keeping Delicate Phone Talks Private
116
Imagine Success
117
How to Handle a Surprise Milestone Party
119
Oh Lunch Most Foul
120
Handling the Chronic Interrupter
121
Dont Let an Aggressive Colleague Commandeer Your Meeting
123
Mind the Generational Gap
124
Discourage Eavesdropping
126
Extending a Helping Hand
127
Taming the GreenEyed Monster
128
Makes Sure the Boss Knows Your Side of the Story
130
Recovering From a Fall
131
Empower Yourself
132
Seek a Colleagues Advice
133
Ask for Backup
135
Temper Criticism With Praise
136
Reject Offensive EMails
137
Change Your Location if You Have To
138
Meet the Office Recluse
139
Pick Your Battles
140
Have Grudge Will Travel
141
When to Take Legal Action
142
Restoring Trust
143
Develop Coping Rituals
144
Beware the False Confidant
145
Become a Leader of One
146
Insist on Respect
147
Become a Peer Mediator
148
When a Colleague Wont Pay Up
150
Have Fun Despite the Naysayers
151
Beware the Mind Reader
152
Prep for a Meeting With Boss
153
Flu Rage
154
Beware the Manipulator
155
The Art of the Riposte
157
A Colleague Belittles You in Front of the Boss
158
Oh Perfection Most Foul
159
Play to Their Strengths
161
Ouch The Supersensitive Colleague 162 132 When Youre Asked to Clean Up a Colleagues Report
164
Listen Up
165
Wheres My Stapler?
166
Admit When Youre Wrong
167
Youre Not Alone
168
Beware the Minimizers
170
Focus on the Good
171
When a Foe Asks for a Favor
172
Handling the Overindulger
173
Asking a Fellow Manager to Respect Your Subordinates
174
The Disappearing Colleague
176
When a Problem Employee Becomes Your Boss
177
Demand Reciprocity
179
The Rosebush Cometh
180
Just Say No to the Office Peddler
181
About the Author
189
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